Help

Troubleshooting

The “My Maps” link on the ZeeMaps home page will take you to a list of all maps that have been viewed with your browser. Additionally, a “Find Map” search facility can be found at the top of each page of our Web site. Simply enter your map name or number to locate your map.

I uploaded a spreadsheet, but did not receive an email notification of the results, or I uploaded a spreadsheet, but nothing shows up on my map. 
Make sure that the email address you registered with the map is valid and correct. Then, double-check your spreadsheet to be sure it contains the columns ZeeMaps needs to determine the locations of your entries. Also, make sure your spreadsheet file does not contain any errors, such as blank lines and unnecessary commas. If everything is okay, then please contact us and we’ll be happy to help you resolve any issues.

Excel strips out leading zeros from my postal codes when I export a CSV. What do I do?
You can add double quotation marks around your postal code entries to prevent Excel from stripping leading zeros. Alternatively, manually edit the CSV file to add the leading zeros.

I forgot my ZeeMaps keys or passwords. What do I do?
If you forget your map’s keys, please contact your map admin. If you are the map owner, sign in and go to Settings > Security. You can reset the map keys in the dialog. If you are not the map owner or not signed in, you can click the “Map Access” link at the top of the your map and sign in with your password, and click the the “Forgot keys” button. If you have assigned an email address to the map, the map keys will be emailed to you.

Use this if signed in as admin.

Use this if not signed in.

I have set up automatic updates from my Google Spreadsheet, but it doesn’t seem to be updating?
This can happen due to a couple of reasons: (1) the header row in your Google spreadsheet changed since you set it up for automatic updates, or (2) we had trouble accessing your spreadsheet. If the spreadsheet headers have changed, you’ll need to delete all markers from your map, and attach the spreadsheet again. If the headers haven’t changed, try the Additions > Refresh Google Spreadsheet menu item, give it an hour or two, and check if your map has updated. If not, contact support.

I uploaded data through spreadsheet upload but some of my entries contain garbled characters?
Check your spreadsheet file’s encoding. We try to support different encodings, but best is to use UTF-8. If you cannot a UTF-8 encoded file from Excel, try the solutions at: //stackoverflow.com/questions/4221176/excel-to-csv-with-utf8-encoding.

I set up “New Entries must be approved by Map Admins” but am not seeing any pending entries?
Only non-Admin added entries are marked for approval from map Admins. Make sure you have an Admin key set up for your map. If there is no Admin key set up, then everyone is coming in as Admin so there are no entries needing approval.